ABOUT SERVICE INFO
We do not start with the technology. We start with what your operation must be able to sustain.
Founded in 2020 by Bruno Freitas, Service Info turns technical expertise into clearer decisions for businesses that rely on technology to operate.
- Infrastructure
- Cybersecurity
- IT Management
- Communications
TECHNOLOGY WITH OPERATIONAL ACCOUNTABILITY
Technology only creates value when it supports the business.
Standalone tools do not solve complex environments. An outage can affect teams, customer service, productivity, data and revenue. A poorly scoped decision can increase costs, dependencies and exposure to risk.
That is why Service Info treats infrastructure, security, support, communications and digital presence as parts of the same ecosystem. Our role is to turn technical complexity into clear priorities, responsible decisions and structured execution.
No unnecessary technology recommendations. No absolute promises. Clear guidance on risks, responsibilities and next steps.
OUR JOURNEY
From hands-on experience to an integrated view of technology.
Service Info was born from the experience Bruno Freitas accumulated over more than two decades working with technical support, networks, servers and information security.
In 2020, that experience became a structured business with the founding of Serviceinfo Soluções em TI Ltda in Rio de Janeiro. The company has progressively expanded its capabilities to support the different layers of its clients’ technology operations.
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Experience before tools
Our foundation comes from direct experience with technology environments, users, incidents and decisions that affect business continuity.
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A company built to solve real challenges
Service Info was structured to bring technical expertise, operational insight and execution capabilities together within a single working relationship.
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Capabilities that evolve with the business
Infrastructure, cloud, security, support, communications and digital presence are managed as components of an integrated operation.
APPLIED EXPERIENCE
Knowledge built close to real operational challenges.
Bruno Freitas founded Service Info after building a career spanning more than 20 years in technology.
His experience in technical support, networks, servers and information security established a principle that guides the company: complex matters must be translated into decisions that people can understand, execute and govern.
This connection between technical expertise and operational reality helps Service Info assess not only what can be implemented, but what genuinely makes sense for each business.
Technology should not add complexity to the business. It should make the business better prepared to decide, operate and grow.
FROM ASSESSMENT TO CONTINUOUS IMPROVEMENT
Clarity before implementation. Accountability throughout the operation.
No solution is appropriate without context. Before recommending an architecture, product or service, we assess the environment, dependencies, risks and the impact of technology on the business.
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Understand
We map the current environment, assets, constraints, critical areas and operational requirements.
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Prioritize
We organize recommendations according to risk, operational impact, urgency and feasibility.
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Implement
We deliver the solution through structured planning, documentation, communication and technical validation.
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Manage and evolve
We monitor the environment to resolve issues, optimize performance and support new requirements according to the contracted service model.
WHAT GUIDES OUR WORK
Principles applied to every recommendation, project and client engagement.
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Security from the planning stage
Data, identities, access controls, devices and systems are considered from the earliest solution decisions.
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Business continuity as a priority
Architectures and processes are designed to reduce disruption and support the recovery of essential services.
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Clear governance
Risks, responsibilities, scope, priorities and next steps are presented clearly.
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An integrated perspective
Infrastructure, security, support and communications are assessed as components of the same environment.
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Sustainable evolution
Solutions are sized for current requirements without limiting growth or creating unnecessary complexity.
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Transparency in every engagement
Limitations, dependencies and technical decisions are communicated objectively, without promises that cannot be sustained.
ONE COMPANY, MULTIPLE LAYERS OF THE OPERATION
Connected technology to protect operations, support performance and enable growth.
IT challenges rarely remain confined to a single tool or department. That is why Service Info combines complementary capabilities to provide a broader view of the technology environment.
Cloud and Cybersecurity
Environment modernization, data protection, backup, business continuity and security controls for operations that need to evolve with reduced exposure to risk.
Explore Cloud and Cybersecurity
IT Management
Consulting, monitoring, Service Desk and specialized support to improve visibility, productivity and predictability.
Explore IT Management
Communications and Digital Presence
Telephony, electronic security, managed print, websites, hosting and business email aligned with the company’s operational requirements.
Explore Communications and Digital Presence
TECHNOLOGY THE BUSINESS CAN GOVERN
The best solution is not the most complex. It is the one that works for the realities of the business.
A technically sophisticated architecture loses value when the business cannot operate, protect or sustain it.
That is why our recommendations consider not only features and performance, but also people, processes, budget, responsibilities and the capacity to evolve. The goal is to build a reliable, understandable technology foundation aligned with the organization’s priorities.
PARTNERSHIPS AND CAPABILITIES
In-house expertise, strengthened by strategic partners.
Every environment requires a different combination of infrastructure, technology and services. Service Info works with providers and manufacturers selected according to each project’s requirements, while retaining responsibility for assessment, integration and ongoing support.
One confirmed partnership is with Skymail for infrastructure, hosting and related services. Other brands should only be presented after the relationship has been validated and permission to use their logos has been granted.
TECHNICAL PARTNERSHIP FOR BUSINESSES
For organizations that need reliable technology without increasing complexity.
- Businesses that rely on systems, data and connectivity to operate.
- Organizations that need to structure fragmented or poorly documented environments.
- Teams looking for more proactive, specialized and predictable support.
- Businesses that need to strengthen security, backup and continuity.
- Decision-makers seeking greater clarity when making technology decisions.
- Growing businesses that need to prepare their infrastructure for new requirements.
NEXT STEP
More secure technology starts with a clear view of the environment.
Talk to Service Info to identify risks, bottlenecks and priorities, and build a technical roadmap suited to your operation.